Shipping policy
Last updated: September 28, 2026
Where we ship
We currently ship to addresses in the United States and Canada.
Shipping cost
Standard shipping is free on every order.
Processing and delivery times
- Processing: orders are processed within 1–3 business days (Monday to Friday, excluding holidays).
- Delivery: most orders arrive within 2–3 weeks of being placed.
Our products ship from our fulfillment partners’ warehouses, some of which are located outside North America. Delivery times are estimates and can be longer during busy seasons, holidays or carrier delays.
Tracking
As soon as your order ships, we’ll email you a tracking number. Tracking can take a few days to show updates after the parcel is handed to the carrier.
Duties and import taxes
No surprise fees at your door. Any import duties or taxes on your order are covered by us. If a carrier ever asks you to pay import fees on a Wood & Wag order, please pay them only if needed to receive your parcel, then contact us with the receipt and we’ll reimburse you in full.
Lost or delayed parcels
- If your order hasn’t arrived 35 days after you placed it, or tracking hasn’t updated for 20 days, contact us and we’ll send a free replacement or give you a full refund.
- If tracking shows your parcel as delivered but you can’t find it, please check with neighbours and your building’s mail area, then contact us within 14 days of the delivery date. We’ll open an investigation with the carrier and work with you on a solution.
Address changes
Please double-check your shipping address at checkout. If you need to change it, contact us within 12 hours of placing your order. We can’t redirect parcels that have already shipped, and we’re not responsible for orders sent to an incorrect address entered at checkout.
Questions
Reach us any time through our Contact page. We usually reply within 1–2 business days.