Refund policy
Last updated: September 28, 2026
Our 30-day money-back guarantee
We want you and your dog to love the Dig Board. If it isn’t the right fit, you have 30 days from the day your order is delivered to ask for a full refund. You don’t need to send the product back.
How to request a refund
- Send us a message through our Contact page within 30 days of delivery.
- Include your order number (for example, #1001) and a short note about what went wrong. Your feedback helps us improve.
- We’ll reply within 1–2 business days to confirm your refund.
Damaged, defective or wrong items
If your order arrives damaged, defective or isn’t what you ordered, contact us within 30 days of delivery with a photo of the item and the packaging. We’ll send a free replacement or give you a full refund, whichever you prefer.
Refund timing
Approved refunds go back to your original payment method. Most banks and card issuers post the refund within 5–10 business days, depending on your bank. If it has been longer than that, please contact your bank first, then let us know and we’ll help.
Cancellations
You can cancel your order for a full refund any time before it ships. Once an order has shipped, it’s covered by the 30-day money-back guarantee above.
Good to know
- The money-back guarantee is limited to one refund per customer and household for the same product.
- Shipping is free, so there are no shipping charges to refund or deduct.
- If you have a problem with your order, please contact us before filing a dispute with your bank. We can usually fix it faster.
Questions
Reach us any time through our Contact page. We usually reply within 1–2 business days.